You must initiate the return request within 2 days of receiving your order.

The product must be the same as shown on the website with all the supporting paperwork.

Any item that shows signs of damage, wear and tear, alterations, or resizing will not be accepted under this policy.

The product will not be accepted for return if the 'Non-Returnable If Torn' tag is removed.

Any product that has been designed exclusively for our client through customization (Bespoke service) will not be included in the return policy.

We cannot accept returns or exchanges for custom-engraved items, or any products where the original tags, logos, or protective seals have been removed.

This feature is not available for International Orders (Orders that will be shipped abroad from India).

Initiate Request: To begin your return, simply raise a support ticket via the Esthara Care App, or reach out to our multilingual customer care team via phone or email with your order details.

Prepare the Items: Preserve the original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original invoice. Securely repack the unused item.

Return Pickup: Once your return request is approved and your package is ready, our official logistics partner will pick it up at your doorstep.

In-Store Return Option: Alternatively, you can directly deliver the product to any of our physical stores. Our store executive will analyze the item upon receipt and process your refund within 3 business days.

Step 1: Securely pack the item(s) using the original box and packaging materials in which your order arrived.

Step 2: Shipment should be sealed and packed before handing to the courier. Only return invoices for shipping purposes are to be kept outside.

Step 3: Please take a video while packing & sealing the bag for your reference and safety.

For orders picked up by our logistics partner, once your return package reaches our facility, our quality check team will inspect the item.

Upon successful verification, your refund will be processed within 5 days of the item being delivered to our company.

Bank Details Required: Customers must provide their bank account details to our customer care team to receive the refund amount.

For in-store returns, the refund is processed with in 3 business days after the store executive's analysis.

In case you receive a damaged item, an item you didn't order or the wrong item, we will exchange it free of charge or refund the full cost of the merchandise and shipping charges after a quality check upon receipt.